Not satisfied with the item quality, size or delivery?

You can return your item by following these simple steps

Return / Replacement Criteria

Issues

  • Item is physically damaged/defective
  • Varies from the description
  • Wrong item delivered
  • Wrong style
  • Wrong size
  • Wrong quantity
  • Missing parts/accessories
  • Dissatisfied with the item

Items which can be returned

  • All Items except:
  • Electronics
  • Baby Care
  • Perfumes and fragrances
  • Consumables
  • Pet food
  • Car care and fresheners
  • Cartridges & Toners
  • Customized items
  • Digital Entertainment
  • Gaming
  • Handkerchiefs
  • Health, wellness and medicine
  • Kitchen Appliances
  • Musical Instruments
  • Nutrition and supplements
  • Office Equipment
  • Online Education
  • Tyres & Alloys

Terms & Conditions

Electronic items: Upon receipt of your return request, we will arrange for a quality check to examine the complaint of the product being faulty/defective. Upon successful validation of the complaint we will process your request for return/replacement with regard to the faulty/defective electronic item(s). The returns/replacements will be accepted for only those items which are found to be faulty/defective.

For certain types of defects reported, we may require a document from the brand/OEM's service center confirming that the delivered item was defective.

Items that you return should not be used, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these.

Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.

Replacements will depend on the availability of the item.

Refund or replacement will be initiated once we receive your item and pass it through the necessary quality checks.

The following items are non-refundable and non-replaceable: Vitamins & Minerals, Proteins & Sports Nutrition, Books, Paints, Ayurveda & Organic Products, Family Nutrition, Pharmacy Products, Health & Safety Utilities, Hospital & Medical Equipment, Alternative Health Therapies, E-Shisha, Respiratory Care, Supports & Rehabilitation, Beauty & Personal Care, Household Essentials, Fragrances, Lingerie Accessories, Oil & Additives, Car Care & Fresheners, Pet Supplies, Gift Sets, Perfume, Deodorants, Innerwear, Socks, Educational Devices, Diapers, Cartridges & Toners, Memory Cards, Graphic card, Processor, RAM, Motherboard.

Items sold as sets/combos cannot be exchanged or returned individually.

The following items are only eligible for Replacement: Power banks, Laptop Batteries, Internal Hard drives, Computer Components, External Hard Disks, Projectors, Tyres & Alloys, Bean Bags, Home Security, Headphones & Earphones, Iron, Personal Care Appliances, Printers & Scanners, Air Conditioner, Air Conditioners Portable AC, Air Conditioners Split AC, Air Conditioners Window AC, Air Conditioners Tower AC, Air Conditioners Cassette AC, Air Conditioners Cube AC, Laptops, Monitors, Televisions, Home Theatre Systems, Air Coolers, Refrigerator, Washing Machines & Dryers, Outdoor Utility Appliances, Bicycle’s Accessories, Note Counters & Paper Shredders, Labeling & Stamping Machine, Laminators & Binders, POS Equipment, Refrigerator, Washing Machines & Dryers, Microwave Ovens & OTGs, Vacuum Cleaners, Air Purifiers & Humidifiers, Memory Cards, Inverters & Stabilizers, Geysers & Heating appliances, Fans, Data Cards, Desktops, Keyboard, Routers & Modems, Webcams, Gaming Accessories, Computer Speakers, Headsets with Mic, MP3 & Media Players, Portable Audio Players, Speakers, Stereo Components, Video Players, Chimneys & Hoods, Gas Stoves & Hobs, Weighing Scales & Daily Needs, Massager & Pain Relief, BP & Heart Rate Monitors, Health Monitors & Devices, Contact Lenses, Roti maker & Snack maker.

Refurbished and unboxed items can only be returned and not replaced.

NOTE:

In case the replacement item is out of stock, we will refund your amount.

100% Payment Protection

Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases.

Refund Modes

We will initiate refund to the following modes once your item is received by us or the seller:

Payment mode
Credit card/ Debit card/ Prepaid Payment Instrument
Bank Account through net banking
Cash on Delivery*
Refund mode options
Credit card/ Debit card/ Prepaid Payment Instrument
Bank account through net banking
NEFT to Bank account

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